Sinotel UK Limited

Shipping

Postage & packing costs are calculated by weight; the minimum charge is 1.99. To see the exact shipping cost, place the item/s you wish to purchase in your shopping cart, click the "estimate shipping" button, enter any required address/postcode details, and the cost of shipping will be displayed.

UK Mainland, Highlands & Islands, Northern Ireland & Isle of Man:

Orders weighing less than 100 grams are sent by 1st class mail; those weighing more than this but valued at less than 50 are sent by Royal Mail's signed-for service. Orders valued at more than 50 are sent by courier for next working day delivery (2-3 day delivery for Highlands & Islands, Northern Ireland & Isle of Man).

Channel Islands:

Orders weighing less than 100 grams are sent by 1st class mail; those weighing more than this but valued at less than 50 are sent by Royal Mail's signed-for service. Orders valued at more than 50 but weighing less than 1500 grams are sent by Royal Mail Special Delivery or Tracked Service. Orders weighing more than 1500 grams are sent by DPD (www.dpd.co.uk) on a 3-5 day delivery service.

Europe & Rest of the World:

Orders are sent by Airsure, International Signed-For airmail or by courier depending on the order value and destination country.

In all cases the postage & packaging charge includes insurance, and we obtain proof of posting or a tracking number from Royal Mail or the courier company. A signature will be required on delivery.

If you need an item urgently we can ship to most UK Mainland destinations for arrival the following working day, but you will need to phone your order through to us on 01926-460203 as this service cannot be selected via our website. We will also need to receive your order before 2 pm to ensure it ships that day.

Orders received before 2 pm are usually shipped the same day (Mon-Fri). Orders received later than this will normally be shipped the following working day. We don't ship on Saturdays, Sundays or bank holidays as we are closed on those days.

Please remember that recorded mail is not a guaranteed next working day delivery service - the average delivery time is two to three working days, although items sent in this way can take up to 10 working days to arrive in exceptional cases. Royal Mail will not consider a recorded item lost until 15 working days have elapsed, and we are unable to claim from them for a lost item or send out a replacement until this period has elapsed.

The average delivery time for items posted via International Signed-For is 10 working days within the EU and 15 working days for the rest of the world, but it can take longer if items are subject to additional customs- and/or security checks when they reach the destination country.

Postal deliveries to South America, the Russian Federation & many East European countries invariably take longer, and a delivery time of six weeks or even longer is not unusual.

Royal Mail will not consider an international signed-for item lost until 25 working days have elapsed, and we are unable to claim from them for a lost item or send out a replacement until this period has elapsed.



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